| As we like to have open, honest
communications with all our clients, the following
should give an basic indication to how we are
performing.
|
Support Dept. Information |
Support Helpdesk
16 Outstanding Tickets
|
|
System Status Information |
|
Subject |
Comments |
Time |
| Re: Broadband Issue |
Power has been restored within Telehouse North. We are now assessing the impact on devices within this PoP however we are seeing subscribers come back online via this location. Understandably some session rebalancing will be required between centrals following this issue. Further updates will be provided when available. |
09/05/2008 14:23:49 |
| Re: Broadband Issue |
Customers have been re-connecting for the past 10 minutes. |
09/05/2008 14:19:41 |
| Re: Broadband Issue |
The issues created are a result of a power issue within Telehouse North. All our racks as well as other ISP racks housed within the Star Suite within Telehouse North are currently offline. Star Suite are investigating the issue which is affecting in the region of 300 racks for a number of ISP's, we will keep you informed of their progress. |
09/05/2008 13:55:46 |
| RESOLVED : Broadband Issue |
There is currently a network issue affecting a percentage of our broadband customers (ADSL Only).
This is currently being investigated - more info to follow. |
09/05/2008 13:51:45 |
Last updated 09/05/2008 21:59:49 |
